JJM Resource Services – Service Policy

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At JJM Resource Services, we are committed to providing exceptional human resource services tailored to meet the unique needs of our clients. This service policy outlines our commitment to service quality, client engagement, and continuous improvement.

Our mission is to empower organizations by providing innovative, efficient, and reliable HR solutions that foster growth and success.

• Quality of Service: We strive for excellence in all services provided, ensuring accuracy, professionalism, and reliability.
• Responsiveness: Our team is dedicated to responding to client inquiries and requests in a timely manner, typically within 24 hours.
• Confidentiality: All client information will be handled with the utmost confidentiality. We adhere to all applicable privacy laws and best practices in data management.

JJM Resource Services offers a comprehensive range of human resource services, including but not limited to:

• HR Consulting
• Employee Recruitment and Retention
• Training and Development Programs
• Payroll Services
• Compliance and Policy Development
• Employee Relations Support

• Initial Consultation: Every engagement begins with a complimentary consultation to understand the client’s needs and customize our services accordingly.
• Service Agreement: After the initial consultation, a service agreement will be drafted outlining the scope of services, deliverables, timelines, and fees.
• Feedback Mechanism: We encourage client feedback through surveys and direct communication to continuously improve our offerings.

We will continuously monitor and evaluate our service performance against established KPIs and client satisfaction metrics. Clients will receive periodic reports detailing our performance and areas for improvement.

In the event of a disagreement concerning our services, we are committed to resolving issues amicably. Clients are encouraged to bring any concerns to our attention directly. If a resolution cannot be reached, we will utilize mediation services as a next step.

JJM Resource Services reserves the right to amend this service policy at any time. Clients will be notified of significant changes through email or updates on our website.

For any questions, concerns, or feedback regarding our services, please contact us at:

Phone: +63 (967) 376-1691  

Email: info@jjm-hr.services  

Website: www.jjm-hr.services

Thank you for choosing JJM Resource Services as your trusted HR partner. We look forward to working with you!